Make outbound calls to customers after vehicle servicing to collect feedback on their service experience.
Evaluate customer satisfaction regarding service quality, vehicle delivery time, staff behaviour and overall service experience.
Record customer feedback accurately in the CRM/DMS or designated feedback system.
Identify dissatisfied customers and escalate complaints to the Service Manager or concerned department for resolution.
Follow up with customers regarding complaints and ensure timely resolution.
Monitor customer satisfaction scores and identify recurring issues.
Maintain daily feedback call reports, customer responses and complaint records.
Coordinate with Service Advisors and the service team to improve customer satisfaction.




Encourage customers to share genuine feedback through official customer feedback channels.
Support the dealership in achieving Hyundai customer satisfaction (CSI) targets.
Prepare daily and monthly reports on feedback calls, customer satisfaction and complaint closure.
Perform other customer relationship activities assigned by the Service Manager.

Pay: From ₹13,000.00 per month

Advantages:
Cell phone reimbursement
Health insurance
Provident Fund

Work Location: In person

📌 Customer Relation Executive Thalassery (India)
🏢 APCO VEHICLES INDIA
📍 India