Experience: Relevant experience in Customer Service Management
Job Purpose To manage the customer service team, ensure effective customer support, improve customer satisfaction and monitor team performance through data analysis.
Key Responsibilities
Manage and supervise the customer service team.
Handle customer complaints, escalations and ensure timely resolution.
Monitor team performance, productivity and service quality.
Analyse customer service data and prepare MIS reports.
Track customer satisfaction, response time and resolution metrics.
Identify process gaps and implement improvements.
Coordinate with internal departments to resolve customer-related issues.
Required Skills & Qualifications
Graduate in any stream; MBA preferred.
Experience in customer service and team management.
Robust data analytics and reporting skills.
Valuable knowledge of MS Excel and MIS.
Excellent communication, problem-solving and leadership skills.
Pay: ₹35,000.00 - ₹40,000.00 per month
Application Question(s)
How many years of experience do you have in Customer Service?
Do you have experience managing and leading a Customer Service team?
How many team members have you handled?
Do you have experience in preparing MIS reports and analysing customer service data?
Current in Hand ?
Work Location: In person
📌 Customer Service Manager Kalher
🏢 Proficient Peoplecraft
📍 Kalher
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