WE ARE HIRING!

TORQUE AND TAILOR

Premium & Luxury Automotive Segment

We are looking for passionate, well-groomed and customer-centric specialists who understand the importance of delivering an exceptional luxury automotive experience.
CUSTOMER RELATIONSHIP MANAGER (CRM)

Open Positions: 1

Key Responsibilities
Manage relationships with premium and luxury car customers.
Ensure a seamless and personalized customer experience throughout the ownership journey.
Handle customer escalations, feedback and complaints with professionalism.
Coordinate with sales, service, detailing and operations teams.
Manage customer follow-ups, appointments and service reminders.
Oversee vehicle delivery experiences and ensure customer satisfaction.
Build long-term relationships with HNI and premium clientele.
Develop customer retention and loyalty initiatives.
Monitor customer satisfaction scores and service quality.
Lead and guide the customer relations team.

Candidate Profile
Graduate in any discipline.
3–5 years of experience in customer relationship management,



preferably in luxury automotive, premium hospitality or high-end retail.
Excellent communication and interpersonal skills.
Skilled grooming and polished personality.
Ability to handle premium and HNI customers.
Solid leadership, coordination and problem-solving skills.
Knowledge of CRM systems and customer management processes.

COMPENSATION

Salary: As per industry norms, based on experience and suitability.

HOW TO APPLY

Interested candidates can share their updated CV at:

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Email Subject
Application – Customer Relationship Manager
Application – Customer Relationship Executive

At Torque and Tailor, we believe luxury is not just about the car; it's about the experience we create for every customer.

Join our team and be a part of the premium automotive experience!
TorqueAndTailor #Hiring #LuxuryCars #PremiumAutomotive #CustomerExperience #CRMJobs #AutomotiveCareers #LuxuryLifestyle

📌 Customer Service Manager Navi Mumbai
🏢 Torque and Tailor
📍 Navi Mumbai