We are looking for experienced specialists with a background in Student Support, Academic Counselling, or Student Relationship Management.
Key Responsibilities:
Handle student queries related to academics, LMS, fees, and examinations.
Manage inbound/outbound calls, emails, and student support.
Track academic progress and ensure timely course completion.
Coordinate with academic teams to resolve student concerns.
Maintain student satisfaction, retention, and CRM records.
Requirements:
Postgraduate qualification mandatory.
2–6 years of relevant experience.
Experience in Student Support / Academic Counselling / EdTech preferred.
Positive communication skills.
Knowledge of CRM, LMS, and MS Excel.