Handle customer queries across email, Instagram, phone and website chat.
Track shipments and proactively resolve delivery-related issues.
Coordinate with courier partners for delayed, lost and stuck shipments.
Manage returns, refunds, replacements and cancellations.
Coordinate with warehouse and operations teams for order-related issues.
Ensure timely resolution and regular follow-ups on pending tickets.
Maintain records of customer interactions, complaints and resolutions.
Return & Exchange Management

Craftmate is a D2C brand making art and craft accessible, enjoyable and engaging through thoughtfully curated DIY kits. We are looking for a proactive, customer-focused individual to manage customer queries, resolve issues efficiently and ensure an excellent customer experience across all touchpoints.

Pay: ₹15,000.00 - ₹23,000.00 per month

Work Location: In person

📌 Customer Service Operations Manager Delhi
🏢 Craftmate
📍 Delhi