We are seeking a dedicated and experienced Customer Service Team Leader to oversee our customer service operations. The ideal candidate will have a strong background in managing teams within international customer service settings, particularly in voice processes related to the US, UK, Canada, and Australia. As a Team Leader, you will be responsible for ensuring that our team delivers exceptional service to our clients while meeting performance targets and maintaining high levels of customer satisfaction.

Key Responsibilities
Lead and manage a team of customer service representatives, providing guidance, support, and training to ensure optimal performance.
Develop and implement strategies to improve customer service processes and enhance the customer experience.
Monitor team performance metrics and provide regular feedback to team members.
Handle escalated customer inquiries and resolve complex issues effectively.




Collaborate with other departments to ensure seamless service delivery and address customer needs.
Conduct regular team meetings to communicate updates, share best practices, and foster a positive team workplace.

Required Skills
Proven experience in customer service management, particularly in international voice processes.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to analyze performance data and implement improvements.
Familiarity with customer service software and tools. If you are passionate about customer service and have the experience to lead a dynamic team, we encourage you to apply for this exciting chance.

Industry

97

Department

HR, Recruitment

📌 Customer Service Team Leader Pune
🏢 Shine.com
📍 Pune