We are looking for someone with hands-on experience in dispatch and logistics to manage our B2B and B2C shipments, from dispatch to final delivery.
Responsibilities:
Manage daily dispatches for website, marketplace and bulk orders.
Coordinate packing, documentation, shipment booking and timely pickups.
Track shipments and follow up on delays, failed deliveries, NDRs and RTOs.
Raise and follow up on lost, damaged or shortage claims until closure.
Maintain positive relationships with courier partners, transporters and channel POCs.
Maintain dispatch records, delivery updates and pending issue reports.
Requirements:
Previous experience in dispatch and logistics is a must.
Familiar with courier portals, tracking, claims and Excel.
Positive communication and follow-up skills in Hindi and English.
Responsible, organised and able to resolve issues independently.