Job Title: ATM Support Staff (Zonal/Regional Office)Location: Punjab & Sind Bank Zonal/Regional Offices

Qualification: Graduate in any discipline

Experience: Minimum 2 years of relevant experience in ATM Operations/Banking Support

Mandatory: Police Verification before deployment
Key ResponsibilitiesMonitor ATM uptime/downtime and submit daily status reports to Zonal/Head Office.
Coordinate with branches, FLM engineers, vendors, CRA, and service providers for issue resolution.
Follow up on cash-out, cash jam, power, UPS, network, and ATM-related complaints.
Ensure timely attendance of FLM engineers and track service delivery.
Monitor cash reconciliation for outsourced ATMs and coordinate discrepancy resolution.
Prepare MIS, SLA, downtime, reconciliation, and management reports.
Submit monthly invoices and supporting operational reports.




Act as a local help desk and provide remote support to branches.
Follow up on ATM installations, pending issues, and escalations.
Arrange substitute staff during leave/absence and ensure uninterrupted support.
Working Hours10:00 AM to 6:00 PM
Daily reporting to Zonal/Head Office.
Required SkillsATM Operations & Managed Services
Vendor Coordination and Escalation Management
Cash Reconciliation
MIS Reporting and MS Excel
Communication and Problem-Solving Skills
Preferred Candidates: Experience in ATM Managed Services, Banking Operations, FLM Coordination, Cash Management, or Technical Support.

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