expertise in freight forwarding, export operations, customer relationship management, shipment coordination, and documentation handling.
Interacted with carriers for bookings, shipping instructions, on-board confirmations, and invoicing.
Managed customer coordination for shipment planning, booking confirmations, Form 13/Form 11, and invoice sharing.
Coordinated with overseas network teams for booking updates and pre-alerts.
Resolved customer queries and carrier disputes effectively.Role & responsibilities