Roles & Responsibilities:
Excellent communication skills are mandatory.
Fielding all incoming help requests from clients via Chat or emails in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
Follow standard processes and procedures to resolve all client queries.
Resolve client queries as per the SLAs defined in the contract.
Maintain logs and records of all customer queries as per the standard procedures and guidelines.

Working Days Fixed evening shift (5 days working). Saturdays & Sundays are fixed off Transport – Both Side transport will be provided

Any graduate, except B.Tech and B.E.

All 6 semester original mark sheets in hard copy are mandatory

Note: 1 year Service Agreement is applicable

📌 Hr Operations Associate Mumbai
🏢 Wipro
📍 Mumbai