Roles & Responsibilities

A. Front Office Responsibilities
Welcome and attend to patients and visitors professionally.
Handle patient registration and update patient details in the hospital software.
Schedule appointments for doctors and coordinate consultation timings.
Attend telephone calls and respond to patient enquiries.
Guide patients to the respective departments and consultation areas.
Maintain patient records and registration details.
Coordinate with doctors, nursing staff and other departments.
Handle patient complaints and escalate issues to the concerned supervisor.
Manage OP and IP admission-related formalities.

B. Billing Responsibilities
Prepare accurate OP, IP and procedure-related bills.
Collect consultation fees, registration charges and other payments.
Generate receipts and maintain billing records.
Verify billing details before finalising invoices.
Handle cash, card, UPI and other payment transactions.




Process refunds and discounts only with proper approval.
Coordinate with insurance and TPA departments whenever required.
Prepare daily cash collection and billing reports.
Ensure proper handover of cash and billing documents to the Accounts Department.
Follow up on pending bills and outstanding payments.

C. Patient Coordination
Explain billing procedures and payment requirements to patients.
Coordinate patient discharge billing with the concerned departments.
Ensure patient queries are addressed promptly.
Maintain confidentiality of patient information.
Ensure patient satisfaction through proper communication and service.

Pay: ₹8,700.00 - ₹29,000.00 per month

Perks
Provident Fund

Work Location: In person

📌 Front Office Executive Cum Admin Ambattur
🏢 Prashanth Hospitals, Chetpet
📍 Ambattur