Fashion ERP Application Support (Blue Cherry)

Experience: 10+ years

Location: Gachibowli, Hyderabad.

Employment: Full time Onsite

Shifts: Night Shifts- 07:30pm -04:30am IST

Synopsis:

We are building an application support practice for US fashion and retail clients and are looking for a hands-on lead with deep apparel ERP experience.

Responsibilities
Lead L2/L3 support for apparel ERP and EDI integrations for US clients.
Drive root cause analysis and permanent fixes for recurring issues.
Mentor a small support team and maintain runbooks and SOPs.
Work directly with client technology leads and report on service performance.
Identify and deliver automation that reduces manual support effort.

Requirements




7+ years hands-on with a fashion/apparel ERP: Blue Cherry strongly preferred; AFS, Exenta, Infor Fashion or similar considered.
Robust X12 EDI knowledge (purchase orders, ASNs, invoices, warehouse documents) and trading-partner issue resolution.
Advanced SQL Server; Crystal Reports or similar reporting tools.
ITIL-style incident, problem and SLA management.
Excellent communication with US stakeholders; willingness to work US-overlap hours.

Positive to have
ERP upgrade or migration experience, scripting/automation, AI-assisted operations.

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