WE ARE HIRING | Five9 CCaaS Technical Consultant

Locations: Bengaluru | Hyderabad | Pune | Chennai

Experience: 6–10 Years

Notice Period: Immediate joiners / Short notice preferred

We are looking for experienced Five9 CCaaS Technical Consultants with solid hands-on experience in contact center implementations, configuration, integrations and troubleshooting.

Mandatory Skills:
Hands-on experience with Five9 VCC, IVA and Studio.
Solid knowledge of Contact Center fundamentals – IVR, ACD, Queues and Routing Strategies.
Experience configuring Inbound/Outbound Campaigns and IVR/IVA flows.
Experience integrating Five9 with Salesforce, ServiceNow, Dynamics or Zendesk.
Working knowledge of REST/SOAP APIs and Webhooks.
Basic UI customization using JavaScript, HTML and CSS.
Troubleshooting experience across SIP/VoIP, Network and Application layers.
Strong client communication and stakeholder management skills.

Positive to Have:
WEM / QM
Agent Assist
AI Insights and Guidance Cards
Contact Center Optimization

Qualification: BE / B.Tech / MCA / M.Sc (CS) or equivalent.

Interested candidates can share their updated resumes at [HIDDEN TEXT]

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