– Front Office Executive / Guest Relations Executive

Job Summary

We are looking for a responsible and customer-oriented candidate with basic knowledge of hotel front desk operations and guest handling. The candidate should be capable of managing daily property operations and ensuring a smooth guest experience.

Key Responsibilities
Handle guest check-ins and check-outs efficiently.
Welcome guests, assist them with their queries, and ensure a pleasant stay.
Resolve guest complaints and customer-related issues professionally.
Coordinate and manage on-property staff and workers.
Oversee day-to-day front desk and basic property operations.
Assist in managing events and coordinating arrangements whenever required.
Maintain positive communication and coordination between guests and staff.

Candidate Requirements




Basic knowledge of hotel front desk operations.
Understanding of guest handling, check-in, and check-out procedures.
Valuable communication and interpersonal skills.
Ability to handle customer queries and resolve basic complaints.
Basic team management and coordination skills.
Prior experience in hotels, hospitality, front desk, or guest relations will be preferred.

Work Schedule
9-hour rotational shift.
1 weekly off.
Flexibility to work in rotational shifts as per property requirements.

Preferred Background: Hotel Management / Hospitality / Front Desk / Guest Relations.

📌 Guest Relation Executive Gurugram (India)
🏢 GoStops
📍 India