We are looking for a well-presented, friendly, and customer-oriented Guest Relations Executive (GRE) to ensure an excellent dining experience for guests. The candidate will be responsible for welcoming guests, managing reservations, handling guest queries, and ensuring smooth coordination between guests and restaurant staff.
Key Responsibilities
Welcome and greet guests warmly upon arrival.
Manage guest reservations, walk-ins, and seating arrangements.
Escort guests to their tables and assist with menu-related queries.
Handle guest complaints, feedback, and special requests professionally.
Coordinate with restaurant managers, captains, and service staff.
Ensure guest satisfaction throughout their dining experience.
Maintain guest records and reservation details.
Assist in managing VIP guests and special occasions.
Follow up with guests to ensure a positive dining experience.
Requirements
Previous experience in guest relations or hospitality is preferred.
Excellent communication and interpersonal skills.
Pleasant personality with a professional appearance.
Strong customer service and problem-solving skills.
Ability to handle guest concerns calmly and professionally.
Positive coordination and multitasking abilities.
Knowledge of restaurant operations is an added advantage.
Skills Required
Guest handling and customer service
Communication and interpersonal skills
Reservation management
Problem-solving
Team coordination
Professional etiquette
Ideal Candidate: Someone who is confident, presentable, approachable, and passionate about delivering exceptional guest experiences.
📌 Guest Relation Executive Mumbai (India)
🏢 China Gate Restaurants
📍 India
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.