Key Responsibilities
Maintain adequate stock of blood collection tubes (Plain, EDTA, Fluoride, and Citrate), cotton, bandages, micropore tape, urine containers, syringes, needles, stickers, IPA, and other required consumables.
Ensure proper sample labeling using legible handwriting or barcode identification, and send samples to the respective departments for processing.
Communicate any special instructions to the concerned Doctor or Section Head (SH) and maintain records of primary samples in the Sample Register.
Promptly report phlebotomy-related issues, patient complaints, and repeat sample collection requirements to the Laboratory In-charge (LI) or Technical Manager (TM).
Record patient complaints and communicate them to the Section Head and Reception team for appropriate action.
Handle non-conformities and coordinate with top management to implement appropriate corrective and preventive actions (CAPA).
Respond promptly to issues related to clotted, missing, or repeat samples and ensure timely resolution.
Maintain a positive, supportive, and skilled working setting within the department.
Ensure effective and harmonious coordination with patients, colleagues, and other departments.
Ensure the effective implementation and maintenance of the Quality Management System (QMS) in accordance with established procedures.
Perform any other duties assigned by the higher authority.
📌 Receptionist Customer Service Executive Reception Surat On Site
🏢 Unipath Specialty Laboratory
📍 Surat
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