We are looking for a well-groomed, friendly, and customer-oriented Lobby Executive to manage the restaurant's entrance and lobby area. The candidate will be responsible for welcoming guests, managing seating arrangements, handling reservations, and ensuring a smooth and pleasant guest experience.
Key Responsibilities
Welcome and greet guests warmly upon arrival.
Manage guest reservations, walk-ins, and waiting lists.
Coordinate with the restaurant service team for table availability and seating arrangements.
Escort guests to their respective tables.
Handle guest queries, requests, and complaints professionally.
Maintain proper coordination between the lobby, reception, and restaurant staff.
Ensure the lobby and entrance area remain clean, organised,
and presentable.
Manage guest flow during peak hours and minimise waiting time.
Maintain a professional and welcoming atmosphere.
Requirements
Previous experience in hospitality, restaurants, or customer service preferred.
Excellent communication and interpersonal skills.
Pleasant personality with a skilled and well-groomed appearance.
Positive guest-handling and coordination skills.
Ability to multitask and work under pressure.
Basic knowledge of restaurant reservations and seating management.
Skills Required
Guest Relationship Management
Communication Skills
Problem-Solving
Team Coordination
Customer Service
📌 Lobby Executive Mumbai
🏢 China Gate Restaurants
📍 Mumbai
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