Builds and runs software and IT services for logistics and healthcare clients in the US. Our engineering team is in Hyderabad and works in small squads with direct ownership.
About the role
We are looking for an IT Support Engineer to run day-to-day IT operations for internal and the clients we manage. You will resolve support tickets, administer Microsoft 365 and Entra ID, manage devices through Intune, and keep our asset and licence records accurate. The role is hands-on and operations-focused, working within a small infrastructure team.
Responsibilities
Handle support tickets end to end within agreed SLAs; attend priority-1 incidents at any time on an on-call rotation
Manage user accounts, groups, licences and access in Entra ID and Microsoft 365
Administer Exchange Online: mailboxes, shared mailboxes, mail-flow and anti-phishing settings
Enrol and manage Windows and macOS devices in Intune; maintain compliance and security baselines
Set up devices for recent joiners and handle leavers
Maintain asset, licence and Azure resource inventories; produce monthly health and usage reports
Carry out security configuration tasks assigned by the cloud engineers (Defender onboarding, MFA and Conditional Access changes, audit remediation items)
Document procedures and keep runbooks current
Requirements
3–5 years in IT support or systems administration in a Microsoft 365 environment
Hands-on Entra ID, Intune and Exchange Online administration
Experience with a ticketing tool and SLA-based support
Transparent written and spoken English; comfortable supporting US-based users
Working hours are 11:00 am – 8:00 pm IST to support US Eastern time clients; P1 on-call outside these hours on rotation
Good to have
MD-102 or MS-102 certification
Azure portal basics: resource groups, storage, NSGs, Key Vault, Defender for Cloud
Microsoft Purview (sensitivity labels, DLP)
PowerShell or Graph API for bulk administration
What we offer
A small team where you own your area end to end
Direct exposure to Azure, Entra and Microsoft security tooling across multiple tenants A path into infrastructure engineering for people who run operations well
📌 It Support Engineer Hyderabad (India)
🏢 Eazyclosure
📍 India
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