Role Overview

We are looking for energetic and customer-focused professionals to join our UK Pension Voice Process team. The role involves handling inbound and outbound calls related to pension inquiries, providing accurate information, resolving customer queries, and ensuring a high-quality customer experience.

Key Responsibilities
Handle customer calls related to UK pension services and retirement benefits.
Assist customers with pension account information, contributions, withdrawals, and policy-related queries.
Verify customer details and maintain data accuracy.
Ensure compliance with company policies and regulatory guidelines.
Document customer interactions and update records accurately.
Meet quality, productivity, and customer satisfaction targets.

Required Skills
Excellent verbal and written communication skills in English.
Robust customer service and problem-solving abilities.
Ability to handle customer queries professionally over calls.
Positive interpersonal and listening skills.
Basic knowledge of pension, retirement, or financial services processes is preferred.
Proficiency in MS Office and computer applications.

📌 International Customer Care Executive Greater Noida (India)
🏢 Wipro
📍 India