The Senior Operations Manager is responsible for end-to-end operational management of assigned sites, ensuring productive delivery of facility management services in line with company standards, client expectations, safety norms, and contractual obligations. The role demands robust technical knowledge, people management skills, operational discipline, and strict adherence to SOPs and reporting mechanisms.
Core Operational Responsibilities
Plan, monitor, and control daily site operations across housekeeping, security, technical maintenance, supervision, and support services.
Set and track daily employee targets for operations teams and ensure achievement.
Ensure smooth functioning of services with zero disruption to client operations.
Coordinate between Operations, Admin, HR, Purchase, and Accounts for seamless execution.
Supervision & Site Management
Conduct and monitor scheduled supervision visits across all assigned sites.
Ensure supervisors follow approved visit schedules and checklists.
Carry out routine inspections covering:
Cleanliness & hygiene
Staff grooming & discipline
Safety compliance
Equipment condition
Identify gaps and implement corrective actions immediately.

Ensure extra works (beyond scope) are identified, approved, executed,



and reported properly.
Complaint & Service Management
Ensure all client and site complaints are:
Logged in the complaint tracking system
Assigned to the responsible team
Resolved within defined TAT
Review complaint trends and initiate preventive actions.
Maintain high service satisfaction through
proactive issue resolution
.
Housekeeping Materials & Procurement Coordination
Prepare and verify Housekeeping Material Requirement Lists for all sites.
Ensure materials are:
As per approved budget
As per site requirement
Properly consumed and accounted for
Coordinate with Purchase and Accounts teams for ordering, approvals, and billing processes.
Prevent material misuse, over-consumption, or pilferage.
Human Resource Coordination
Share daily HR requirements (manpower shortage, replacements, current deployment needs).
Coordinate for recruitment, deployment, relievers, and attendance management.
Ensure discipline, grooming standards, attendance, and productivity of staff.
Support HR in onboarding, training, and performance feedback.

Pay: ₹25,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Senior Operations Manager Virar (India)
🏢 Captain Clean India Private
📍 India