Takoramart Pvt Ltd is looking for an experienced and agile Operations Head – E-commerce to lead and manage the overall operational activities of the company. The ideal candidate should have strong leadership skills and hands-on experience in e-commerce operations, warehouse management, logistics coordination, team handling, and process improvement.
The candidate will be responsible for ensuring smooth day-to-day operations, improving efficiency, managing teams, and supporting the growth of the company’s e-commerce and retail operations.
Key Responsibilities
Oversee daily e-commerce and operational activities of the company
Manage warehouse operations, inventory control, dispatch, and order fulfillment
Coordinate with delivery, logistics, procurement, and customer support teams
Ensure timely processing and delivery of customer orders
Monitor operational KPIs and prepare performance reports
Develop and implement operational strategies to improve productivity and efficiency
Handle manpower planning, team supervision, and staff coordination
Maintain SOPs and ensure smooth workflow across departments
Resolve operational issues and customer escalations effectively
Work closely with management to achieve business targets and expansion plans
Ensure proper compliance with company policies and operational standards
Requirements
Bachelor’s degree in Business Administration, Operations, Supply Chain, or related field
Minimum 3–5 years of experience in e-commerce or operations management
Robust knowledge of warehouse operations and logistics
Experience in team management and leadership roles
Good communication and problem-solving skills
Proficiency in MS Excel and operational reporting
Ability to work in a rapid-paced environment
Experience in retail and e-commerce operations will be an added advantage
Preferred Skills
Leadership and decision-making ability
Process optimization and operational planning
Inventory and supply chain management
Vendor and logistics coordination
Analytical and organizational skills
Salary & Benefits
Attractive salary package
Career growth opportunities
Performance-based incentives
Supportive and growth-oriented work environment
Pay: Up to ₹200,000.00 per month
Work Location: In person
📌 Operations Head Thrissur (India)
🏢 Takora Mart
📍 India
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