Monitor and improve the overall customer experience across sales and service departments.
Conduct customer satisfaction calls and collect feedback after vehicle delivery and service visits.
Handle customer complaints, concerns, and escalations professionally.
Coordinate with sales, service, and CRM teams to resolve customer issues promptly.
Monitor customer satisfaction scores, feedback ratings, and service quality.
Ensure timely follow-up on customer complaints and feedback.
Identify gaps in customer service and implement improvement measures.
Evaluate the quality of customer interactions and ensure adherence to dealership standards.
Prepare customer feedback reports and submit performance updates to management.
Support customer retention, repeat business, and customer loyalty initiatives.
Coordinate with department heads to improve customer satisfaction and service delivery.
Ensure compliance with manufacturer customer experience standards and dealership procedures.

Pay: ₹11,000.00 - ₹51,000.00 per month

Advantages:
Provident Fund

Work Location: In person

📌 Customer Experience Manager Kayamkulam
🏢 Sleeba & Sons Motor Coorporation
📍 Kayamkulam