Team Leader – Customer Service – Voice

Salary: ₹25,000 – ₹30,000 per month (in hand)
Shift: 9:30 AM – 6:30 PM (day shift)
Weekly Off: Sunday (fixed)
Job Type: Full-time, Permanent

Role Overview

As a Team Leader, you will lead a team of Customer Service Executives and be responsible for their performance, quality, and daily output. You will guide your team, handle escalated customer issues, and make sure service targets are consistently met.

Key Roles & Responsibilities
Lead, guide, and motivate a team of customer service executives
Allocate daily work and monitor team productivity, call quality, and targets
Handle escalated customer calls and complaints and resolve them on priority
Monitor calls and provide regular feedback and coaching to improve team performance
Train current joiners and conduct refresher sessions on processes and communication
Track attendance, shift adherence, and manage team schedules
Prepare and share daily, weekly, and monthly performance reports with management
Identify performance gaps and create improvement plans for team members
Ensure the team follows company processes, scripts, and compliance guidelines
Coordinate with other departments to resolve customer issues quickly
Maintain a positive, disciplined, and target-driven work environment





Who Can Apply
Qualification: HSC or Above
Experience: 1–5 years in customer service, with at least 1 year as a Team Leader or Senior Executive handling a team
Solid leadership, people management, and decision-making skills
Excellent communication in English and Hindi (Marathi is a plus)
Good knowledge of call quality parameters, KPIs, and performance tracking
Ability to handle escalations calmly and professionally
Working knowledge of MS Office (Excel) and CRM tools
Willingness to work in the 9:30 AM – 6:30 PM shift

Why Join Us
Attractive salary: ₹25,000 – ₹30,000 per month in hand
Fixed day shift: no night shifts, no rotational timings
Sunday off every week: real work-life balance
Leadership role with ownership of your team and its results
Growth path: grow into Assistant Manager and Operations Manager roles
Supportive management and a skilled work culture

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:
Flexible schedule
Provident Fund

Application Question(s):
What was your last in hand salary?

Education:
Higher Secondary(12th Pass) (Required)

Experience:
Team Leader: 1 year (Preferred)

Work Location: In person

📌 Team Leader Cbd Belapur
🏢 Core360solution
📍 CBD Belapur