We are looking for an experienced Team Lead to manage IT/Technical Support operations, lead frontline teams, drive operational performance and ensure consistent delivery against business objectives.
Key Responsibilities:
Manage day-to-day IT/Technical Support operations.
Lead, mentor and motivate team members to achieve operational targets.
Monitor key performance metrics, SLAs, productivity, quality and CSAT.
Handle client interactions, stakeholder coordination and escalations.
Identify process improvement opportunities and drive operational efficiency.
Ensure adherence to process guidelines and achievement of team targets.
Provide regular performance feedback, coaching and development support to team members.
Requirements:
Proven experience as a Team Lead in the BPO industry.
Robust exposure to IT/Technical Support processes.
Experience managing teams and monitoring operational metrics.
Excellent leadership, communication and team-management skills.
Robust analytical and problem-solving abilities.
Must be available to join in November 2026.
📌 Network And Cybersecurity Ops Team Lead Sahibzada Ajit Singh Nagar
🏢 Impetus Career Consultants
📍 Sahibzada Ajit Singh Nagar
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