Ensure adherence to SLAs, KPIs, and quality benchmarks.
Lead, mentor, and manage a team of agents to achieve individual and team goals. • Monitor and manage key performance metrics including attrition, shrinkage, quality and schedule adherence.
Required Candidate profile
Drive continuous improvement initiatives focused on productivity, efficiency, and customer experience.
Generate and present operational performance reports to senior management and clients.
Perks and advantages
As per company
📌 Operations Team Lead Bengaluru
🏢 Subhadra Jobs
📍 Bengaluru
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.