We are looking for a polite, responsible, and well-groomed Front Office Associate to manage front desk operations of our hotel. The candidate must be versatile to work in rotational day and night shifts and ensure excellent guest service at all times.

Key ResponsibilitiesFront Desk Operations
Greet guests warmly and assist with check-in and check-out procedures
Handle room allotment, key issuance, and guest records
Answer phone calls, take reservations, and respond to guest queries

Guest Services
Provide accurate information about hotel services, room tariffs, and local attractions
Handle guest complaints politely and escalate to seniors when required
Coordinate with housekeeping and other departments for guest requirements

Billing & Cash Handling
Prepare bills, collect payments (cash/UPI/card),



and maintain billing records
Ensure accuracy in guest bills and shift handover reports

Night Shift Duties (When Assigned)
Monitor hotel premises and ensure guest safety
Prepare night audit reports and update occupancy status
Handle late check-ins and early check-outs

Administrative Duties
Maintain guest registers, ID verification, and compliance records
Update PMS/manual registers accurately
Ensure proper shift handover to the next associate

Job Types: Full time, Fresher, Internship

Pay: ₹8,000.00 - ₹10,000.00 per month

Perks:
Life insurance
Provident Fund

Work Location: In person

📌 Front Office Associate Burdwan
🏢 The Pearl Burdwan
📍 Burdwan