Key Responsibilities
Own the end-to-end referral channel payout process, including referral details collation, validation, payout calculations, documentation and coordination with surgeons, assistants, PROs and Finance to ensure timely and accurate payment closure within defined TAT.
Manage and maintain event calendars, planning trackers, checklists and centralised databases in coordination with the PRO Manager and PROs, ensuring timely and accurate reporting of all event-related activities.
Track and analyse event-wise budgets, spends, attendance, doctor engagement, referrals, OPDs and business outcomes to measure ROI and identify opportunities for improvement.
Develop and maintain dashboards, MIS reports and SOPs for referral channel payouts and events, ensuring standardised processes, data accuracy and operational transparency.
Analyse performance data to identify gaps, bottlenecks and improvement prospects, and drive data-backed recommendations to improve referral conversions, event effectiveness and overall ROI through the PRO Manager and PRO team.
Coordinate with the PRO Manager, PROs, Finance, surgeons and other internal stakeholders to ensure accountability, timely follow-ups and closure of action points.

📌 Program Lead Operations Mumbai
🏢 Adecco India
📍 Mumbai