Email Support: Acknowledge customer inquiries, research issues, provide detailed written resolutions, and track tickets using reference numbers. • Live Chat Support: Assist website or app users in real time via text chat, delivering rapid, concise answers while often handling multiple chats at the same time. • Data Entry & Processing: Accurately update customer records, process orders, manage backend databases, and maintain digital documentation. • Issue Escalation & Documentation: Log customer feedback, escalate complex technical or billing issues to higher tiers, and record interaction notes in a CRM (Customer Relationship Management) tool. • Quality & SLA Compliance: Meet key performance indicators (KPIs) such as first response time, average handle/resolution time, and customer satisfaction (CSAT) scores.
Pay: ₹18,000.00 - ₹29,000.00 per month
Perks:
Provident Fund
Work Location: In person
📌 Non Voice Process Chennai
🏢 FutureCalls Technology Private
📍 Chennai
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