A Front Office Associate serves as the primary point of contact, responsible for delivering excellent customer service, handling guest check-ins/check-outs, managing telephone calls, and maintaining a tidy reception area. Key Responsibilities (KRAs) include managing reservations, resolving guest inquiries, performing administrative tasks, and ensuring a welcoming, skilled atmosphere.
Guest Services & Experience: Greet visitors warmly, register guests, assign rooms, and provide information about services, ensuring a positive first and last impression.
Check-in/Check-out Operations: Efficiently manage guest arrivals and departures, including verifying documents, handling keys, and processing payments.
Telephone & Communication Handling: Answer, screen, and forward incoming calls promptly, and take messages accurately.
Reservations & Scheduling: Manage room bookings, cancellations, and appointment scheduling for guests or meetings.
Administrative Duties: Handle filing, data entry, sorting mail, and maintaining front desk records and reports.
Front Office Maintenance & Security: Keep the reception area clean and organized,



and maintain security by monitoring visitor access.
Issue Resolution: Address guest inquiries, complaints, and requests in a professional, timely manner, coordinating with other departments as needed. Indeed +6

Key Qualifications & Skills:
Experience: Previous experience in hospitality or customer service is often required.
Skills: Strong communication (verbal/written), multitasking, proficiency in MS Office, and PMS (Property Management Systems) knowledge.
Demeanor: Skilled, polite, and well-groomed

Job Types: Full time, Permanent

Pay: ₹9,521.51 - ₹19,000.00 per month

Benefits:
Food provided
Health insurance
Paid sick time
Provident Fund

Ability to commute/relocate:
Rishikesh, Uttarakhand (Rishikesh): Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):
What is your current inhand ?

Experience:
front office associate: 1 year (Preferred)

Language:
English (Required)

Location:
Rishikesh, Uttarakhand (Rishikesh) (Required)

Work Location: In person

📌 Front Office Associate Rishikesh
🏢 Espire Hospitality
📍 Rishikesh