Incident Management: First-level triage for ingestion failures, dashboard issues, pod/service outages; escalate to SMEs.
Request Fulfilment: Support application onboarding and basic tracing/troubleshooting.
Data & Platform Hygiene: Maintain correct trace routing, space segregation, and standard dashboards.
Infrastructure Maintenance: Monitor EKS pods, application availability, and platform health.
Change Management: Assist with minor config changes and upgrades.
AIOps: Manage in-house AIOps components until SOPs/tools are matured for L2 handover.
Must Have Skill
LangGraph,Phoenix (Arize)
Positive to Have Skill
Other Requirements
Arize AIOps / AgenticAI
📌 Sr Technical Lead Support & Operations Greater Noida
🏢 HCLTech
📍 Greater Noida
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