What youll be doing

Join our dynamic team at CheQ, a leading player in the credit management industry. We're seeking talented individuals to fill the role of senior customer support executive who will be responsible for resolving complex customer queries over chat and call, act as the team's go-to SME expert, and help newer advisors deliver great support.

Responsibilities
Handle customer queries over chat, call and email with empathy and clarity
Own escalated cases through to closure and keep CRM records accurate
Be the go-to expert on CheQ's products and processes, and guide newer advisors
Coordinate with operations, product, tech and partners to resolve issues, and flag recurring problems
Share customer insights to improve products and support processes

Requirements
3+ years of customer support experience handling both chat and voice (call) support
Experience in fintech, BFSI, credit cards, lending or payments; fintech background strongly preferred
Excellent spoken and written English; robust typing speed and accuracy for chat




Proven ability to handle escalations and difficult customers calmly and professionally
Positive communication skills in English and Hindi (both are required).
Comfortable handling voice, chat, and email support channels
Must be located in Bangalore and ready to work from the office.
Comfortable with rotational shifts and a 6-day work week.
Prior experience as an SME, mentor, buddy or quality analyst

Why should you join CheQ You own it, we trust you

Shape your work with freedom, deliver with ownership, backed by trust.

Bold, rapid & human

We push boundaries together, and deliver with agility, rigor, and heart. Always looking out for one another.

Growth by osmosis

Learn directly from a stellar leadership team with rich, diverse backgrounds.

What you will not get
Monotony : Work is dynamic, expect variety every day.
Slow climbs : Growth here is about leaps, not ladders.
Layers of red tape : We believe in speed, not bureaucracy.

📌 Senior Customer Support Advisor Bengaluru
🏢 Cheq Digital
📍 Bengaluru