JOB DESCRIPTION – FRONT OFFICE EXECUTIVE

Company: KOVILAKAM RESIDENCY PVT LTD
Hotel Category: 3 Star Hotel
Location: Govindapuram, Calicut, Kerala

Position

Front Office Executive / Receptionist

Job Summary

We are looking for a friendly, skilled, and customer-focused Front Office Executive to manage guest check-in and check-out, reservations, guest queries, and daily front office operations while ensuring excellent guest service.

Key Responsibilities
Welcome and greet guests in a professional and friendly manner.
Handle guest check-in and check-out procedures efficiently.
Manage room reservations, cancellations, and modifications.
Answer telephone calls, emails, and guest inquiries.
Provide accurate information about hotel facilities, services, and local attractions.
Handle guest complaints and coordinate with relevant departments for quick resolution.
Maintain guest records and update hotel systems accurately.
Coordinate with Housekeeping, F&B;, Maintenance, and other departments.
Handle billing, payments, and basic cashiering procedures.
Maintain proper records and front office documentation.
Follow hotel policies, safety procedures, and service standards.
Maintain a clean, organized, and professional reception area.





Requirements
Minimum qualification: Plus Two / Diploma / Degree in Hotel Management or related field.
Previous hotel/front office experience is preferred.
Good communication and interpersonal skills.
Basic computer knowledge and familiarity with hotel software is an advantage.
Pleasant personality and professional appearance.
Ability to work in shifts, including weekends and holidays.
Good customer-service attitude and problem-solving skills.

Skills
Guest handling
Communication skills
Telephone etiquette
Computer skills
Reservation handling
Billing and cashiering
Teamwork
Problem-solving
Skilled grooming

What We Offer
Competitive salary package
Food and accommodation
Professional work environment
Prospects for learning and career development

How to Apply

Interested candidates can send their updated CV / resume via WhatsApp or contact the HR department.

Contact: +91-XXXXXXXXXX
Location: KOVILAKAM RESIDENCY PVT LTD, Govindapuram, Opposite Aster MIMS Hospital, Calicut.

Pay: ₹13,000.00 - ₹18,000.00 per month

Benefits:
Food provided

Work Location: In person

📌 Front Office Kozhikode (India)
🏢 Kovilakam Residency (P)Ltd
📍 India