Role & responsibilities

Sales Support & Coordination
Assist the sales team in preparing freight quotations, proposals, and service presentations.
Coordinate with operations, pricing teams, and overseas agents to gather accurate and competitive rates.
Maintain and update sales databases, client records, rate sheets, and CRM platforms.
Support follow-ups on quotations and convert leads into confirmed shipments.

Customer Interaction & Relationship Management
Act as a primary point of contact for customer inquiries related to pricing, shipment status, and service offerings.
Provide timely updates and communicate proactively to ensure high service levels and client satisfaction.
Assist in onboarding recent clients and maintaining long-term customer relationships.

Logistics Coordination
Liaise with internal departments (Customs, Transport, Warehousing) to ensure accurate information flow and smooth operations.
Track shipments and provide status updates to clients and stakeholders.
Coordinate documentation requirements for freight forwarding, customs clearance, and other logistics services.
Coordination with Over-Seas Agent Offices
Coordination with Air & Sea freight,



Import and Export Departments.

Reporting & Documentation
Prepare sales reports, performance summaries, and forecasting data for management review.
Ensure accurate documentation is shared with clients and internal teams.
Support the preparation of agreements, contracts, and service-level documents.

Skills & Qualifications

Educational Background
Bachelors degree in Business Administration, Logistics, Supply Chain Management, or a related field.

Skilled Experience
1–5 years of experience in sales coordination / Inside Sales / Sales Support in the field of freight forwarding for Air and Sea Freight.
Knowledge of freight forwarding(Air/Sea), INCOTERMS.

Core Skills
Strong communication and interpersonal skills.
Proficiency in MS Office (Excel, PowerPoint, Word) and CRM systems.
Ability to multitask, prioritise, and manage time effectively.
Detail-oriented with robust analytical and administrative skills.
Customer-centric mindset with a proactive approach.

Preferred candidate profile as above

📌 Sales Support Coordinator Chennai (India)
🏢 Ryan Logitech
📍 India