Role Overview

We are looking for an experienced Scrum Master to support the delivery of a Dynamics 365 Customer Engagement (CE) implementation. The ideal candidate will have robust Agile delivery experience, a good understanding of Dynamics 365 CE projects, and experience managing delivery governance and FinOps.

Key Responsibilities
Provide Scrum guidance and drive effective Agile delivery practices.
Plan and facilitate Scrum ceremonies, including Daily Stand-ups, Sprint Planning, Sprint Reviews and Retrospectives.
Support delivery teams in managing sprint commitments, priorities, dependencies and blockers.
Work closely with Product Owners, Solution Architects and technical teams to ensure successful delivery.
Manage and maintain delivery boards, sprint backlogs and reporting using Azure DevOps.
Monitor delivery progress, identify risks and drive continuous improvement.
Support FinOps activities, including tracking resource utilisation, costs and delivery efficiency.





Essential Skills & Experience
Previous experience working as a Scrum Master on Dynamics 365 CE implementation projects.
Robust understanding of Agile and Scrum methodologies.
Proven experience guiding Scrum teams and managing end-to-end delivery.
Hands-on experience facilitating all Scrum ceremonies.
Solid working knowledge of Azure DevOps, including Boards, Sprints and Backlogs.
Understanding of FinOps principles and cost management within technology projects.
Excellent communication, stakeholder management and problem-solving skills.

Preferred Experience
Experience working across Dynamics 365 and Microsoft Power Platform programmes.
Experience managing cross-functional and distributed delivery teams.
Relevant Scrum Master certification (PSM, CSM or equivalent).

📌 Scrum Master – Dynamics 365 Ce / Power Platform Mumbai (India)
🏢 Viral Velocity
📍 India