Customer Service & Billing Executive

Department: Customer Service / Sales Support
Reports to: Sales Manager / Operations Manager

Key Responsibilities:
Handle customer enquiries through phone, WhatsApp, email and in person.
Understand customer requirements and provide suitable printing solutions.
Prepare quotations based on customer requirements and approved pricing.
Follow up on quotations and pending orders.
Create sales orders and coordinate with the production team.
Collect and verify customer artwork/files and ensure the requirements are clear before production.
Prepare invoices and billing documents accurately.
Follow up for payments and update payment status.
Coordinate with customers regarding delivery dates and order status.
Handle customer complaints and coordinate with the relevant department for resolution.




Maintain proper records of quotations, orders, invoices and payments.
Coordinate with production, design, purchase and dispatch teams.
Ensure that customer instructions and delivery commitments are communicated correctly.
Maintain positive relationships with existing customers and identify prospects for repeat orders.
Provide daily/weekly updates on pending quotations, orders and payments.

Skills Required:
Good communication skills
Basic computer and MS Office/Excel knowledge
Basic accounting and billing knowledge
Positive numerical ability

Pay: ₹14,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Customer Service & Billing Executive Kochi
🏢 PRINT IT
📍 Kochi