Job Description: Customer Success Manager

Location: Thiruvananthapuram, Kerala
Work Mode: In office
Employment Type: Full time
Experience: 5+ Years

Role Overview

Looking for an experienced Customer Success Manager to lead the customer success team and manage student and parent relationships, engagement, retention and renewals.

Key Responsibilities
Lead, train and manage Customer Success Executives.
Oversee student onboarding and ensure smooth class commencement.
Handle parent relationships, queries and escalations.
Monitor student attendance, engagement and progress.
Drive customer retention, renewals and referral programmes.
Maintain CRM records and prepare performance reports.




Coordinate with coaching and operations teams to improve customer satisfaction.

Required Skills & Qualifications
5+ years of experience in customer success, relationship management or service operations.
Previous team-handling experience.
Excellent communication skills in English and Malayalam.
Knowledge of CRM tools, reporting, retention and renewals.
Experience in EdTech or education is preferred.
Bachelor's degree in a relevant field.

To Apply

Share your updated CV at +91-XXXXXXXXXX.

Pay: ₹30,000.00 - ₹45,000.00 per month

Work Location: In person

📌 Customer Success Manager 4 5yrs Trivandrum Based Thiruvananthapuram
🏢 Milestone Career Planner
📍 Thiruvananthapuram