Key Responsibilities
Own the overall client relationship, operating model, P&L;, delivery commitments and executive governance.
Lead mobilisation of the 1,140-person organisation and resolve cross-functional constraints across talent, facilities, security, technology and delivery.
Chair steering committees, QBRs and critical escalation forums; communicate decisions, risks and investments clearly.
Set the quality-first culture, leadership expectations and transformation roadmap across all towers.
Ensure contractual commitments, commercial guardrails, regulatory obligations and client dependencies are actively governed.

Experience And Capability Requirements
20+ years of experience with significant accountability for large managed services, ODC/GCC or healthcare technology operations.
Leadership of a 500+ person organisation or programme of comparable complexity.




Solid healthcare-provider understanding and credible exposure to enterprise data and analytics.
Demonstrated executive client leadership, commercial ownership and delivery recovery experience.
KPO Leadership Exprience is Mandatory

Core competencies
Executive stakeholder management
Structured problem solving and decision-making
Quality, risk and governance discipline
Explicit written and verbal communication
Leadership-team development
Commercial and operational judgement

Indicative success measures
ODC mobilisation and leadership readiness
Client satisfaction and executive confidence
Revenue, margin, risk and contract performance
Cross-tower delivery quality and workforce stability

Program Management, Hospital & Clinical Operations

📌 Senior Director Program Management Bengaluru
🏢 Happiest Minds Technologies
📍 Bengaluru