Service Executive | Eastman Auto & Power Limited

Working as a Service Executive, responsible for managing customer and dealer support operations, resolving service-related issues, and ensuring smooth coordination between internal teams and business partners.

Key Responsibilities
Handling dealer, distributor, and customer queries and grievances through CRM.
Managing customer complaints and ensuring timely resolution.
Coordinating with internal departments for effective issue resolution.
Working with the escalation matrix to address critical customer concerns.
Providing backend sales and service support.
Maintaining and updating CRM records and customer databases.
Handling inbound calls and providing appropriate assistance.
Following up on pending cases to ensure customer satisfaction.
Supporting service operations and maintaining solid dealer and customer relationships.

📌 Service Executive Gurugram
🏢 Eastman Auto u0026 Power
📍 Gurugram