Key Responsibilities :
Quality Audits & Standards
Lead and supervise daily hygiene and condition audits across the fleet; ensure adherence to Cityflo’s quality standards.
Conduct periodic in-depth audits to evaluate bus maintenance, safety, and sanitation.
Analyze audit results to identify trends, recurring issues, and long-term improvements.
Maintenance Management
Oversee preventive and corrective maintenance schedules for buses in coordination with operators and internal teams.
Track completion of maintenance activities (suspension, servicing, hygiene upkeep, etc.) to avoid service disruptions.
Implement structured checklists and SOPs to maintain consistency in vehicle upkeep.
Breakdown & Issue Management
Act as escalation point for breakdowns; coordinate with OEMs (BharatBenz, Eicher, etc.) for swift resolution.
Develop an issue-tracking mechanism to monitor resolution timelines and improve turnaround time.
Assist operators with technical understanding of issues and ensure effective closure.
Equipment & Inventory Oversight
Ensure serviceability of all cleaning and maintenance equipment, vehicle parts, and accessories.
Work closely with the maintenance team to ensure prompt repairs and replacement.
Maintain inventory controls to avoid downtime due to equipment shortages.
Requirements:
Robust people management and vendor management skills.
Process-driven, with an eye for detail and ability to enforce high standards.
Prior experience in transport, logistics, or facility maintenance preferred.
Excellent communication and problem-solving skills.