Builds Virtual Agent topics and flows, tunes NLU models, and develops Now Assist/GenAI skills, working within the guardrails and human-oversight design set by the squad’s Technical Architect.
Key Responsibilities
Build and maintain Virtual Agent topics and conversation flows
Train and tune NLU models against real usage data
Develop Now Assist / GenAI skills within agreed guardrails
Implement conversational UX scripting and testing
Support human-in-the-loop review points and fallback paths designed by the architect
Contribute to conversational analytics and continuous improvement of resolution quality
Must have Skills & Experience
Virtual Agent Designer experience
NLU training/tuning experience
GenAI/Now Assist skill-building experience
Comfortable working within defined governance guardrails rather than open-ended experimentation
Good To have skills
Hands-on ServiceNow AI Agent Studio experience
Prior involvement in a governed agentic workflow pilot
Skills:
Conversational Design
Generative AI
Agile
ServiceNow
ServiceNow AI Agents
What you can expect from us:
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership,
teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop creative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace current opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with prospects to deepen your skills and broaden your horizons.
That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.
Come join our team—one of the largest IT and business consulting services firms in the world.