Position Overview

A Customer Service Executive is responsible for managing customer queries, resolving issues, and ensuring a high level of customer satisfaction. The role involves communicating with customers through various channels, maintaining records, and coordinating with internal teams to deliver effective solutions.

Key Responsibilities
Handle inbound and outbound customer calls, emails, and chats.
Respond to customer inquiries promptly and professionally.
Resolve customer complaints and ensure proper follow-up until closure.
Maintain accurate records of customer interactions and transactions.
Provide product/service information to customers.
Coordinate with internal departments (sales, operations, technical support) to resolve customer issues.
Escalate complex issues to senior staff when required.
Ensure customer satisfaction and maintain service quality standards.
Prepare daily/weekly reports related to customer interactions.
Adhere to company policies and standard operating procedures (SOPs).

Required Skills




Excellent verbal and written communication skills.
Solid problem-solving and conflict-resolution abilities.
Valuable listening skills and customer-focused attitude.
Ability to multitask and manage time effectively.
Basic computer knowledge (MS Office, CRM tools).
Ability to stay calm and qualified under pressure.

Qualifications
Minimum: 12th pass or Graduate (depending on company requirements).
Prior experience in customer service preferred but not mandatory.
Knowledge of regional language(s) is an advantage.

Work Environment
Office-based, hybrid, or remote (as per company policy).
Rotational shifts may apply (depending on industry).

Please contact on- Payal- +91-XXXXXXXXXX

Pay: ₹25,000.00 - ₹36,000.00 per month

Benefits:
Commuter assistance
Health insurance
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Chat Support Executive Malad
🏢 corporate hub
📍 Malad