We are seeking a dedicated and experienced Team Leader for our Customer Service department, specializing in voice processes. The ideal candidate will have a strong background in managing teams within international voice operations, specifically for US and UK processes. As a Team Leader, you will be responsible for overseeing daily operations, ensuring that customer service standards are met, and leading a team of customer service representatives to achieve performance targets.

Key Responsibilities
Lead and manage a team of customer service agents, providing guidance and support to ensure high-quality service delivery.
Monitor team performance and implement strategies to improve efficiency and customer satisfaction.
Conduct regular training sessions and performance reviews to develop team skills and capabilities.
Collaborate with other departments to enhance service delivery and resolve customer issues effectively.




Analyze performance metrics and prepare reports for management to identify trends and areas for improvement.
Foster a positive team workplace that encourages collaboration and high morale.

Required Skills
Proven experience in customer service management, particularly in voice processes.
Robust leadership and team management skills.
Excellent communication and interpersonal abilities.
Ability to analyze data and make informed decisions.
Familiarity with international voice processes, especially for US and UK markets. If you are a motivated leader with a passion for customer service and team development, we encourage you to apply for this exciting chance.

Industry

97

Department

HR, Recruitment

📌 Team Leader Customer Service Pune (India)
🏢 Shine.com
📍 India