– BPO Team Leader (Healthcare Process)Position: Team Leader – BPO

Industry: Healthcare

Experience: Minimum 1 Year

Job Location: Bangalore
Job Responsibilities:Manage and lead a team of customer support executives.
Monitor daily team performance and achieve assigned targets.
Handle escalated customer queries and complaints.
Conduct regular team meetings, feedback sessions and performance reviews.
Monitor key performance metrics such as AHT, CSAT, Quality and Productivity.
Track team attendance, shrinkage and attrition.
Provide coaching and training to improve team performance.
Prepare daily, weekly and monthly performance reports.
Ensure adherence to healthcare process guidelines and quality standards.
Required Skills:Minimum 1 year of experience as a Team Leader in the BPO Healthcare sector.
Excellent communication and leadership skills.
Valuable knowledge of team handling and performance management.
Ability to manage targets, attrition and shrinkage.
Solid problem-solving and decision-making skills.
Valuable knowledge of MS Excel and reporting.

Interested CandidatesCandidates with relevant healthcare BPO team-handling experience are encouraged to apply.

📌 Team Leader Operations Bengaluru
🏢 Vindhya e infomedia
📍 Bengaluru