Key Responsibilities:
Welcome clients and ensure a qualified, personalised experience.
Manage appointments, bookings and treatment schedules.
Coordinate between clients, doctors, therapists and clinic staff.
Explain wellness services, packages and session procedures.
Conduct pre- and post-treatment follow-ups.
Maintain client records and treatment history.
Handle client queries, feedback and complaints.
Coordinate package renewals and client retention.
Ensure smooth day-to-day client experience and service delivery.