Job title– Technical Customer Service (Voice + Chat)
Role: Technical Customer Support Executive
Process: International Voice + Chat
Experience: Minimum 1 year of International US Process experience is mandatory.
Job Responsibilities:
Handle customer queries through voice and chat.
Troubleshoot basic technical issues and provide suitable solutions.
Assist customers with technical concerns, product usage and service-related issues.
Identify customer problems and guide them through step-by-step resolutions.
Maintain proper call handling standards and customer satisfaction.
Escalate complex technical issues to the concerned team whenever required.
Requirements:
Minimum 1 year of International US customer service experience.
Previous experience in technical support is mandatory.
Valuable English communication skills.
Comfortable handling both voice and chat support.
Interested candidates can share their updated CV.
Pay: ₹32,000.00 - ₹41,000.00 per month
Perks
Work from home
Ability to commute/relocate:
Indore, Madhya Pradesh: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)