Experience/Qualifications Required
Must be a technical graduate
At least 2 years of progressive experience diagnosing and resolving problems in a complex software setting
Technical Support or implementation experience, supporting enterprise software solutions, ideally Marketing Automation, CRM, PRM, or SFA applications ideally in a SaaS setting
Excellent organizational skills -ability to prioritize, lead, multi-task and execute projects involving multiple departments.
Superior communications skills (presentation, written, and verbal) and demonstrable ability to communicate effectively with all levels of professional staff. Ability to explain complex concepts simply.
Excellent analytical skills and ability to navigate challenging situations in a qualified manner.




Ability to multi-task and perform effectively under pressure
Experience in one or more of the following additional areas: Database technology (SQL); Web technology (HTML, JavaScript, CSS, XML, PHP), Networking Technologies (TCP/IP, DNS)
Fluency in multiple languages a plus.
General cultural awareness, particularly for agents who are supporting customers in region other than the one theyre located in (e.g. ability to detect & understand different regional accents, general knowledge of what the capital of the country is, the main cities or regions etc. to avoid having to make spelling requests to customers)

📌 Technical Support Associate Noida
🏢 TESCRA
📍 Noida