Roles & Responsibilities
Serve as the primary point of contact for customer inquiries, requests, and complaints through phone calls and emails.
Assist customers with laboratory inward processing, tracking current status updates, and providing the required information.
Coordinate with management and internal teams to prioritize customer requests and ensure timely resolution.
Identify, troubleshoot, and resolve customer issues promptly and effectively by coordinating with Sales, Lab, and Management teams.
Maintain accurate and detailed records of customer interactions, transactions, comments, and complaints.
Gather and analyze customer feedback to identify service improvement opportunities and assist in developing customer service policies and procedures.




Work closely with various departments to ensure a seamless customer experience.

Key Skills & Qualifications
Excellent verbal communication skills in along with strong written communication skills in English.
Robust analytical and problem-solving abilities with the capability to provide timely and effective solutions.
Customer-oriented mindset with the ability to remain calm and skilled while handling challenging situations.
Ability to multitask, prioritize requests, and manage workload efficiently in a fast-paced workplace.

Pay: ₹30,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Customer Relationship Executive Diamond Industry/gems Jewellery Goregaon
🏢 Bombay Surgical
📍 Goregaon