Job Summary

Serve as lead solution architect, customer design authority and final technical escalation for CCaaS.

Key Responsibilities
Own target architecture, design governance, non-functional requirements and technology roadmap.
Lead executive technical discussions, Microsoft escalations and major-incident architecture decisions.
Approve changes across D365, CIJ, Copilot Studio, Dataverse, Azure integrations and communications channels.
Own architecture risk, technical debt, scalability and resilience recommendations.
Guide offshore architects and tower SMEs; drive cross-account reuse.

Skill Requirements
Deep Microsoft CCaaS and Power Platform architecture.
Cross-domain Azure, integration, data, identity, voice and observability knowledge.
Enterprise architecture, stakeholder leadership, governance and commercial awareness.

Must Have Skill

Microsoft Dynamics 365 X++

Positive to Have Skill

Other Requirements
Relevant Microsoft Solution Architect credentials; TOGAF practical.
Experience leading enterprise contact-center transformation and managed support.

📌 Senior Technical Specialistfandscm X++ Bengaluru (India)
🏢 HCLTech
📍 India