Job Level

Skill Set Description

Experience

OTC Billing and Invoicing Analyst

3A
Manage day-to-day OTC operations - Billing and Invoicing, billing support, credit collections support, customer queries, and reconciliations/Workday project setup from Salesforce notifications, contract upload, billing schedule creation, document attachment, amendment processing
Manage billable transactions, create, finalize & send the invoice. Manage end-to-end customer billing and invoicing activities accurately and within agreed timelines.
Review contracts, purchase orders, rate cards, billing schedules, and supporting documents before invoice creation.
Set up and maintain customer projects, contracts, and billing schedules in Workday based on approved Salesforce notifications.
Create, validate, finalize, and distribute invoices, credit notes, and debit notes in accordance with contractual terms and tax requirements.
Process contract amendments,



billing adjustments, cancellations, and rebills with complete supporting documentation and approvals.
Reconcile billed transactions to source data and investigate billing discrepancies, missing information, and system exceptions.
Respond promptly to customer and stakeholder billing queries; coordinate with Sales, Operations, Collections, and Finance to resolve issues.
Maintain accurate billing records and trackers, and prepare billing-status, unbilled-revenue, exception, and SLA reports.
Support period-end activities by ensuring billing completeness, timely cut-off, and resolution of outstanding billing items.

• Follow SOPs and internal controls while meeting SLA/TAT, quality, accuracy, productivity, and compliance requirements.

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