Answering phones and explaining the products and services offered by the company. Contacting existing customers as well as prospective customers using scripts. Obtaining customer information and other relevant data.
Asking questions to the customer and understanding their specifications. Resolving queries and issues related to the products and services. Making recordings of all the sales phone calls and sales deals.
Taking and processing product orders professionally. Maintaining the database of customers regularly. Suggesting solutions based on customer’s needs and requirements.